TERMS & CONDITIONS
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Easy Wholesaler Sdn Bhd relationship with you in relation to this website.
The term ‘EasyWholesaler.co’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
MODIFICATIONS
EasyWholesaler.co reserves the right to modify this Website, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. EasyWholesaler.co may make changes in the products and/or services described in this Web Site at any time.
PRICING
Prices stated on this site are in RM (Ringgit Malaysia). Shipping charges, import duties and taxes are not included (if any). Products shown are for illustration purpose only. EasyWholesaler.co reserves the right to change the prices without prior notice.
PROMOTIONS AND DISCOUNTS
Promotion codes are redeemed at the end of the ordering process on view cart page. Simply enter your promotion or voucher code, and when you’re finished, move on to the checkout section. Your promotional discount will be factored into your order and will be reflected in your order summary. Member privilege is not applicable to sales, promotion, licensee, accessories, and discounted products.
PRODUCT DESCRIPTION
EasyWholesaler.co attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card, online banking, or eWallet charged.
If your credit card, online banking, or eWallet has already been charged for a purchase that is subsequently canceled, we will issue a credit to your account in the amount of the charge. We apologize for any inconvenience this may cause. If you are not satisfied with your purchase, please inform us promptly. You may be eligible to return it as outlined in our Return Policy.
Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.
PAYMENTS
EasyWholesaler.co uses Billplz and Paypal to provide a secure environment for the authorisation of credit card, online banking, eWallet and charge card transactions.
DELIVERY / SHIPPING POLICY
Delivery of the goods shall be made to the address specified by the Member in its order. If the product purchased by you is available, it will be shipped to you upon receipt of payment. Delivery may takes several working days to be delivered to the selected courier service.
Goods returned to us by the buyer will travel at the buyer’s risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.
SELF-PICKUP
Self-pickup is only available for shipments within Penang, Malaysia. Once your order is ready, our representatives will contact you through the email address or phone number specified in your order. Orders must be picked up between 10:00am – 5:00pm, Monday – Friday (exclude National and Penang state public holiday) from:
Easy Wholesaler Sdn. Bhd.
100-2-5, The Landmark, Jalan Tanjong Tokong,
10470 Tanjung Tokong, Penang, Malaysia.
Email: [email protected]
ORDER CANCELLATION
If you want to cancel or change your order for any reason, please contact us immediately at [email protected]. Please quote your order number and provide all the necessary information for us to quickly look into your order. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled and you are not satisfied with it, simply return it to EasyWholesaler.co according to our Return & Refund Policy.
EasyWholesaler.co reserves the right to cancel any order that is subject to technical issues/price inaccuracy and appears to be suspect or fraudulent. All suspicious transactions will be reported to proper authorities.
RETURN & REFUND POLICY
Once purchased, good are not to be refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:
| Reasons | Description |
| Damaged | The product is damaged in delivery |
| Incorrect Quantity or Variety | The product delivered does not match the ordered quantity or the flavors differ from what was specified in the order, or as described in its manufacturer specification |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size, wrong color or wrong model) |
IMPORTANT: If you receive a package that appears to have been tampered with or opened, we kindly request that you immediately document its condition by taking videos or photographs and notifying us. Please refrain from opening the package. The courier or shipping company may be held accountable for any damage or mishandling during transit. Additionally, it’s possible that an unauthorized individual accessed and removed contents from the package.
For cases of dented or defective products, please inform EasyWholesaler.co customer service within 48 hours of receiving the item; otherwise, the exchange will be void. If a Merchant ceases trading during the validity period, you may be offered an alternative of equal value or request a refund by writing to [email protected]. Before returning a product to us, please email our customer service team for assistance. Returned items must be shipped back within seven (7) calendar days from the day you received them. The goods must be in new condition, returned in the original packaging, and include all accessories (including manuals), proof of purchase (order number, buying invoice, or relevant information), and any free gifts received.
Goods returned to us by the buyer will travel at the buyer’s risk and expense. Refunds can only be made to the credit or debit card, online banking, or eWallet used for the purchase. No refund is available after the expiry date.
Please email us at [email protected] to assist you for return and refunds.
NEWSLETTER SUBSCRIPTION
By subscribing to our newsletter, you agree to receive email updates and phone messages from Easy Wholesaler regarding promotions, new products, industry news, and other relevant information. We will never sell or share your email address with any third-party for marketing purposes.
Data Usage
The information you provide when subscribing to our newsletter (e.g., email address and phone number) will be used solely for sending you our newsletter and promotional messages. We will maintain your data securely and in accordance with all applicable data privacy.
Consent to Receive Communications
By submitting your email address to subscribe to our newsletter, you explicitly consent to receive marketing communications from Easy Wholesaler. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link included in the footer of all our emails, or email to us at [email protected].
AFFILIATE PROGRAM
- Agree to Comply
By participating in our affiliate program, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. - Enrollment in the Program
To enroll in the affiliate program, you must complete and submit the online application. We will evaluate your application and notify you of your acceptance or rejection. - Affiliate Responsibilities
As an affiliate, you agree to:- Promote our products and services in a positive and ethical manner.
- Use only the promotional materials provided by us.
- Not engage in any misleading or deceptive marketing practices.
- Commissions and Payments
Affiliates will earn commissions based on the sales generated through their referral links. The commission structure and payment schedule are detailed in your affiliate dashboard. - Termination
We reserve the right to terminate your participation in the affiliate program at any time if you violate these terms or engage in any conduct that we deem harmful to our business. - Modification of Terms
We may modify these terms at any time. Any changes will be communicated to you through the affiliate portal. - Contact Information
If you have any questions about these terms, please contact us at [email protected].
INDEMNITY
EasyWholesaler.co shall have no liability to the Customer for any loss or damage of nature arising from any breach of any express or implied warranty or condition of these Terms and Conditions or any negligence, breach of statutory or other duty on the part of EasyWholesaler.co or in any way out of or in connection with the performance or purported performance of or failure to perform these Terms and Conditions.
The customer shall discharge all claims made by any person in respect of any liability suffered as a result of the use of this services and compensate EasyWholesaler.co in full on demand for all losses and expenses incurred by EasyWholesaler.co in respect of them.
PROTECTION OF COPYRIGHTS
Our designs, samples, models, photos, etc are our property. Even if no specific protection of copyright exists, the buyer is not authorized to copy or imitate in any way our designs. In case he does so, he will be liable to make good all or any damage caused to us by his action. All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright EasyWholesaler.co and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this website (easywholesaler.co) as a shopping resource. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of EasyWholesaler.co is strictly prohibited.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by EasyWholesaler.co and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of EasyWholesaler.co. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, EasyWholesaler.co takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.