Retail Merchandising Services in Malaysia

Product Placement and Shelf Arrangement

Your products need to be presented properly once they reach the store.

We help arrange products on designated shelves, maintain orderly displays and check whether products are placed in their intended locations.

Depending on your requirements and the retailer’s rules, this may include:

• Arranging products neatly and consistently.
• Checking product facings and shelf positioning.
• Placing products according to agreed display instructions.
• Checking shelf labels and visible pricing.
• Placing product testers at designated locations, where permitted.
• Identifying misplaced products or display issues.
• Assisting with planogram implementation and compliance checks.

The aim is to keep your products presentable, easier to locate and aligned with your agreed merchandising requirements.

Stock Monitoring, Stock Counts and Reordering

Delivering stock to a retailer does not necessarily mean the products will remain available on the sales floor.

Our field merchandising support can help you check stock conditions during scheduled visits, so you have a clearer picture of what is happening at each outlet.

Depending on the agreed scope, our services include:

• Checking available shelf stock.
• Counting stock in designated areas or storerooms, where access is permitted.
• Replenishing shelves using available store stock, subject to retailer procedures.
• Identifying low-stock items and potential out-of-stock situations.
• Recording stock discrepancies for further investigation.
• Checking damaged products and reporting findings.
• Monitoring expiry dates for applicable products.
• Recommending reorders based on agreed stock levels.
• Submitting reorder proposals for your review or follow-up.

Our role is to help you identify issues and take the appropriate next steps. Actual stock availability, reorder approval and replenishment depend on the retailer’s procedures and your distribution arrangements.

POSM Setup and Installation

Have you printed promotional materials but lack the manpower to deliver and install them at your retail outlets?

We can assist with the collection, transportation and installation of point-of-sale materials (POSM), according to your project requirements and the retailer’s approval.

POSM projects may include:

• Shelf talkers and wobblers.
• Posters and promotional signage.
• Banners and window displays.
• Countertop displays and product stands.
• Promotional bins and display units.
• Other approved in-store promotional materials.

We can help coordinate the work from collection to on-site placement, with the scope agreed before the project begins.

Whether you need materials installed at selected outlets or require a larger multi-outlet rollout, tell us your locations, quantities, deadlines and installation requirements so we can assess the project.

Pricing, Promotions and Display Checks

A promotional campaign can lose its intended impact if the display is incomplete, the price is unclear or the wrong promotional information is shown.

During an agreed merchandising visit, we can help check:

• Whether shelf prices are displayed clearly.
• Whether visible pricing matches the information provided.
• Whether promotional materials are installed as instructed.
• Whether products are arranged according to the agreed promotion.
• Whether discount signage or promotional information needs attention.
• Whether the display requires correction or follow-up.

We report identified issues so your team can coordinate with the relevant retailer or sales representative when necessary.

Product Expiry and Damage Monitoring

For products with expiry dates or packaging that can be damaged during storage and handling, regular checks can help identify issues before they become more difficult to manage.

Our field merchandisers can inspect designated products for:

• Items approaching their expiry dates.
• Damaged packaging or visible product damage.
• Stock that may require further inspection or action.
• Products that need to be separated, reported or handled according to your instructions and retailer policies.

Where appropriate, we can record the findings and recommend follow-up action.

Planogram and Merchandising Compliance

If your brand has specific shelf layouts or display instructions, it is important to check whether these are being followed.

We can assist with implementing or checking agreed planograms, including:

• Product positioning and shelf arrangement.
• Required product facings.
• Placement of designated SKUs.
• Shelf labels and promotional displays.
• Identification of deviations from approved layouts.
• Reporting issues that require corrective action.

This service is particularly relevant when maintaining consistent product presentation across several outlets.

Sales Support and Other Retail Services

Sometimes, merchandising issues are connected to wider retail operations.

Depending on your requirements, we can also discuss related support such as:

• Assisting with reorder submissions.
• Coordinating product deliveries to outlets or warehouses.
• Supporting approved product demonstrations and sampling activities.
• Arranging promoters for agreed campaigns.
• Assisting with POSM design and production coordination.
• Providing product storage oversight.
• Supporting invoice administration and customer communication.
• Following up on payment status as part of an agreed client-support arrangement.

If you need more than merchandising alone, let us know what you are trying to achieve. We can discuss whether a combined arrangement is feasible.