FAQ

Answers to your Frequently Asked questions (FAQ)

We’ve partnered with Billplz for our payment methods, and we accept the following for our online domestic purchases:

Online Banking / FPX:

  • Maybank2u
  • CIMB Clicks
  • RHB Online Banking
  • PBe
  • HLB Connect
  • Affin Online
  • AGRONet
  • Alliance Online
  • AmOnline
  • Bank Islam Internet
  • Banking
  • i-Muamalat
  • Bank of China
  • i-Rakyat
  • myBSN
  • HSBC Online Banking
  • KFH Online
  • OCBC Online Banking
  • SC Online Banking
  • UOB Internet Banking

Card:

  • Visa Card
  • Master Card

eWallet:

  • Grab Pay
  • Touch ‘n Go eWallet
  • Shopee Pay
  • Boost eWallet

For international orders, we accept payments other than Visa and Master Card:

  • Telegraphic Transfer (TT) Bank Transfer
  • Wise Transfer

We’ve partnered with EasyParcel for our delivery services, and we offer the following courier services for our online domestic purchases.

  • Pgeon Delivery
  • Flash Express
  • DHL eCommerce
  • Pos Laju
  • City-Link Express

For large or international orders, we will advise accordingly after checking with our shipping partners. Please note that shipping costs for international orders are usually high.

We distribute a variety of snacks, toys and gift, ranging from classic favorites to trendy and unique items. We also distribute other foodstuff, like frozen meat, seafood, marinated egg and etc.

Yes, we offer wholesale and distributor pricing for our products. Please contact us for more information

The minimum order quantity or MOQ is the minimum amount of quantity you need to buy. Our minimum order quantity varies depending on the product (it can be a few packs to a few cartons), but we strive to be flexible and work with our customers to meet their needs whenever possible.

Unfortunately, we are unable to list all the products we carry in our online shop. At present, we only offer selected products for our online customers. Additionally, we are listing only those products that are in ready stock or those that require a very low minimum order quantity (MOQ).

Yes, we have. We’re excited to announce that our shop is now live! You can visit it here. It’s still in its early stages, so if you come across any issues or have any suggestions, we’d greatly appreciate your feedback. Thank you for your support.

Absolutely! We welcome the opportunity to have you as our distributor in your country. To learn more about becoming a distributor, please don’t hesitate to contact us. We would be happy to provide you with all the information you need to get started.

Yes, we can. Please feel free to reach out to us for more information. We are confident that we can assist you in promoting your products to the Northern Peninsular Malaysia region, and we are eager to explore ways we can be of assistance to you. Let’s connect and discuss how we can work together to help promote your products in the area.

No. We specialize in marketing and distributing all types of brands. We work with ALL manufacturers, suppliers, and even distributors, whether your brand is well-known or little-known, established or new. In fact, if you are a new brand, we are confident in our ability to help you gain traction, especially in Penang and the Northern Peninsular Malaysia. We are committed to working with you to effectively market and distribute your products, regardless of your brand’s current momentum or recognition. Let’s have a discussion.

Yes, we welcome everyone whether you buying from us for your business, or as an individual. However, please be advised that many of our products have a minimum purchase order (MOQ) requirement.

Certainly, while our specialization are in snacks, toys, and gifts, we also offer a variety of other products such as garden tools, household items, and stationery etc. Please feel free to reach out to us with details about your product, and we will provide you with appropriate guidance.

Lead times for orders depend on the product and the quantity ordered, but we aim to fulfill orders as quickly and efficiently as possible. Note: The part of the process that typically takes the longest is between the manufacturer and us. Some manufacturers only begin production after receiving an order for their products.

It’s a bit of a mixed answer. We do offer expedited shipping options for customers who need their orders to arrive quickly (whenever possible), provided that the product is in stock. However, if the product is not currently in stock, we may not be able to offer expedited shipping.

You can place your orders through our online shop or by emailing us. Our customer service team is readily available to assist you with any inquiries you may have.

For large quantity orders, feel free to visit our office. Alternatively, you can reach out to us via call or WhatsApp, and we would be more than happy to arrange a visit to your office.

Yes, we have, please click here to check out our return & refund policy. If there are any issues with the products you receive, please contact us and we will work with you to resolve the issue.

Yes, we do allow for order cancellations, but please be advised that there will be a 50% cancellation fee once the order has been placed. If you do need to cancel an order, please contact us as soon as possible.

Yes, we are willing to provide samples of our products for retailers who are interested in trying them out, which is somewhat uncommon in our industry as usually only the manufacturer offers this service. However, please be aware that there may be a shipping fee associated with the samples, which you may be responsible for covering.

We carry a wide variety of snacks, including chips, cookies, candy, and more. We also carry confectionery and ready-to-eat products.

We carry a selection of snacks that cater to different dietary restrictions, including gluten-free, vegan, and kosher options. We also have keto diet snacks.

To maintain our high standards of quality, we partner with reputable suppliers who produced quality snacks. Additionally, we may work with lesser-known suppliers who offer unique products that have not yet received necessary certifications to be sold.

Yes, we offer custom packaging and labeling options for some of our snacks.

Thank you for asking such a relevant question. For the snacks, as a general practice, we do not typically stock products ourselves. Instead, we make every effort to order directly from the manufacturer once an order is placed. This ensures that the products arrive to you in optimal condition, having been transported directly from the manufacturer to you. Additionally, some of our manufacturers employ temperature-controlled storage and transportation methods to maintain the quality and freshness of the snacks.

Our selection of toys includes a range of options, such as educational toys, games, and electronic toys that feature popular memory and reaction games. However, going forward, our primary focus will be on coding and robotic toys.

Yes, the majority of our toys are designed to be age-appropriate, with clear age recommendations printed on the packaging, and have undergone safety testing to comply with all applicable safety standards. Occasionally, we may carry homemade or wholesale toys that are packaged with plastic only. But we will still advise the recommended age accordingly.

Typically, we do not specifically promote licensed character toys featuring popular characters from movies, TV shows, and other media, unless a manufacturer has specifically requested our assistance in promoting these products.

To uphold our rigorous quality standards, we collaborate with suppliers who can provide us with assurance of their products’ quality. Furthermore, we periodically include handmade and traditional toys in our inventory. While the quality of these items may not always match that of mass-produced toys, they are crafted with care and affection.

Yes, we offer custom packaging and labeling options for some of our toys.

Yes, we offer discounts for customers who order in bulk.

 Yes, our customer service team can help you choose products that are a good fit for your business and target market. In fact, our sales and procurement director Ms. Jasrina herself will be glad to assist you whenever she is able to.

We are always on the lookout for new and exciting products to offer our customers, and we introduce new products on a regular basis. As a matter of fact, we frequently receive new products, with new items arriving on a nearly monthly basis.

If you receive products that are damaged or defective, please contact us immediately and we will work with you to resolve the issue. Depending on the situation, we may offer a replacement, refund, or other appropriate solution. However, you can be confident that such situations are highly unlikely to occur, as we perform a double pre-checking process prior to delivery.

Yes, we can provide marketing materials and point-of-sale displays to help you promote our products in your store.

Yes, our team can provide advice and assistance with product placement and merchandising in your store to help optimize sales and customer engagement. We are committed to providing exceptional customer service and support to help you succeed in your business.

Yes, we are happy to offer marketing and promotional support for our customers. This can include point-of-sale materials, social media posts, and other strategies to help promote our products and drive sales. Please contact us directly to discuss your needs and how we can help support your business.

We are able to ship internationally, however, please be advised that shipping rates and times may vary depending on your location. Please contact us directly to discuss shipping options and pricing for your international order.

Frequently Asked Questions FAQ

If you have any questions that are not answered in our FAQ (Frequently Asked Questions), please feel free to contact us.

Most Frequently Asked Question

What are the courier services and payment methods you are using for the online purchases?

Delivery Services

Note: For large or international orders, we will advise accordingly after checking with our shipping partners. Please note that shipping costs for international orders are usually high.

Note: Please note that we also accept payments via telegraphic transfer (TT) bank transfer, especially for large and international orders.

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